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AZ
IT Support & Hardware

Ahmad Zaenudin

IT Support & Hardware Specialist

Takes care of devices end to end — procurement, installation, configuration, maintenance and support whenever something goes wrong.

Jakarta
The best hardware is the kind you never have to think about.

Role at Rizenda

Ahmad makes sure the devices clients rely on are ready to work and stay that way. He handles device checks and procurement, on-site installation, OS imaging, and the setup of office networks, Wi-Fi, CCTV, printers and other peripherals.

Once everything is in place, Ahmad is the technical support contact: troubleshooting, scheduled maintenance, and warranty and after-sales processes with distributors.

Responsibilities

  • Spec recommendations and pre-delivery device checks
  • On-site installation, OS imaging and initial setup
  • Office networking: LAN, Wi-Fi, routers and switches
  • CCTV, printer and peripheral installation and setup
  • Hardware & software troubleshooting for end users
  • Scheduled maintenance, IT asset inventory and warranty claims

Areas of expertise

End-user devices

Laptops, PCs and workstations — from specs to ready-to-use.

Office networking

Cabling, Wi-Fi, routers and access points for offices and branches.

CCTV & peripherals

IP cameras, NVRs, printers, scanners and UPS units.

Support & maintenance

Fast response when issues arise and routine care that extends device life.

Other team members

All team members
RM Business & Communication

Ricky Marten Tumangger

Business Development & Communication Specialist

The client’s first point of contact — mapping needs, preparing proposals and keeping communication clear from kick-off to delivery.

  • Business development
  • Proposals & procurement
  • Client communication
  • Brand & content
NR Engineering & Infrastructure

Nur Rohim

Developer & Infrastructure Specialist

Designs and builds web applications and backends, and sets up the servers, cloud and networks they run on.

  • Backend & APIs
  • Web applications
  • Infrastructure & cloud
  • Security & reliability